Need help?
Frequently Asked Questions
Ensure your order is being placed with the same email you used to sign up for the Botanical Beauty Rewards program and at checkout your points will be added. Delivery times depend on your location. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Log in to your Botanical Beauty Rewards account, then click the "redeem" option to make a purchase with your points. Delivery times depend on your location. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our website or at cs@clarksbotanicals.com. We will be happy to assist you!
There's no cap on how many points you can accumulate! The more you engage with our products, the more points you can earn. Be sure to follow us on Instagram or made more purchases to rack up even more points.
You can redeem as many points as you wish directly at checkout. Just make sure you're logged into your Botanical Beauty account first!
No, your points and membership never expire. Shop to your favorite products knowing your points are here to stay!
You need to accumulate at least 1,250 points to start using them at checkout.
Points are tied to the value of your purchase. If you return an item, the corresponding points will be deducted from your account. For a full return, all points will be refunded; for a partial return, only the relevant points will be deducted. If your order is refunded before your reward is shipped, points will be returned to your account within 1-2 days.
If your order is canceled without a refund, points will not be automatically returned. If you don't see your points after this period, please contact us at cs@clarksbotanicals.com.
Yes, you earn points every time your subscription product ships. Ensure you're signed up for the Botanical Beauty Rewards program to accumulate and redeem points. Each new shipment earns points, and you can even get discounts/rewards on future subscription shipments.
Signing up earns you an instant 100 points to get you started!
Currently, you cannot combine points with a promo code at checkout.
No, points are only awarded for purchases made after you join the program.
Yes! You can use your points as cash value to redeem products in our online store.
There could be a few reasons:
- Your friend did not use the referral link.
- Your friend’s purchase did not meet the spending minimum.
- Your friend’s referral is under review for fraud prevention.
If you need assistance, please contact us at cs@clarksbotanicals.com.
To check your loyalty points or rewards, log into your account and navigate to "My Account" → "Points” Here, you can see all the points you've earned and any rewards available for redemption.
Unfortunately, you cannot share points with another member. However, you can use your points to purchase gifts for others. Just make sure the purchase or redemption is done from your account and with the email you used to sign up for the Botanical Beauty Rewards program.
No, complimentary gifts are not refundable or exchangeable. Please choose your rewards carefully before redeeming them!
The Botanical Beauty Rewards program allows you to earn points with every purchase made online in our official site at clarksbotanicals.com. There’s no minimum purchase or commitment required and Yes, it’s free to join!
Contact us at cs@clarksbotanicals.com, and we'll gladly re-enroll you. Please note that we cannot reinstate any points or membership status earned before cancellation.
No, points can only be earned for purchases made through our official website at clarksbotanicals.com.
After creating your account and entering your birthdate, you will receive your birthday points on that day.
Our free shipping threshold only applies to orders within the U.S. International orders will incur shipping fees.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.